According to consumer group Which?, international call centres were the number one irritation to consumers responding to a survey on issues with customer service, with 46% stating they were unhappy with their calls being answered outside the UK. Conversely, 41% of respondents valued a UK call-centre, while 53% appreciated friendly and helpful staff, the most highly valued customer service asset on the poll.
We love talking to our customers, but you may not need to call. It’s possible to for our 4G and satellite internet subscribers to place orders, monitor usage and buy extra data online, and we’ve worked hard to ensure that customers of Freedomsat have the best facilities available to them before they’ve even needed to pick up the phone. But if you do need to call, you’ll get through to someone fast, and we will always be very happy to support and advise you with whatever you need. We’re here to help!